Entries for this award aim to honour office teams who excel in innovation, service and operational excellence.

• Innovation & Growth: Agencies must show portfolio growth and innovative approaches.
• Client Service: Exceptional service is key, with agencies needing to demonstrate adaptability and a commitment to exceeding client expectations.
• Professionalism: A strong industry reputation and high conduct standards are essential, reflecting the agency’s professionalism.
• Teamwork & Culture: A positive culture and effective teamwork are critical, ensuring respect and fairness for clients and tenants.
• Market Impact: Agencies should have a notable market presence, recognised for their hard work and excellence in the region.
• Tech Advancement: Adoption of new technologies to improve operational efficiency is important.
• Employee Satisfaction: Low turnover and high employee contentment, indicating a supportive work environment, are valued.

It is desirable that the agency has a commitment to ESG and progress toward ESG-related goals and targets.